Digital fulfilment
Digital Delivery Policy
TNPSCLab free and paid access is delivered electronically to your account—there is no physical shipping.
Effective date: 11 August 2026 · Last updated: 29 August 2026
1. No physical shipping
TNPSCLab provides only digital educational services. We do not sell or ship books, parcels or any other physical goods. Shipping charges, courier tracking and delivery addresses therefore do not apply.
2. Delivery method
Public previews and other free content are available through the subject catalog. Eligible new accounts receive a 24-hour free-access period electronically. Paid access is delivered to the TNPSCLab account used at checkout. After the payment provider confirms a successful payment, Annual All Access appears in the account and its covered premium content becomes accessible. Delivery does not require an email attachment or software download.
3. Delivery timeline
Activation is normally immediate after verified payment. Bank, network or provider reconciliation can occasionally delay confirmation. If payment is marked successful but access is not active within 30 minutes, sign out and sign in once, then contact support with the registered email and payment/order ID. We aim to investigate complete activation reports within two business days.
4. Access period and device use
The 24-hour free-access period begins when an eligible account is created, requires no card, does not automatically become a paid purchase and ends automatically when the period expires. Annual All Access begins after verified paid activation and continues for 365 days, unless checkout clearly displays a different duration before purchase. The order summary and pricing card show the applicable scope and expiry information.
An account can be signed in on only one active device at a time; signing in on a new device automatically signs out the previous device. This security rule does not reduce the purchased access period.
5. Delivery problems
For missing or incorrect Annual All Access activation, send the registered account email, amount, transaction date and payment/order ID through our Contact Us page. Do not send sensitive card or banking credentials. Failed or unresolved delivery is handled under the Refund & Cancellation Policy.